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Terms and Conditions

Crownhawk Properties Limited will be termed LOW COST VANS for the purpose of this agreement and clarity of definition. The User of the Website i.e. the registered and logged in party that is utilising the LOW COST VANS website www.lowcostvans.co.uk or any subsequent URL which may replace it and also any related software or appertaining software, will be termed User. Once a User becomes a Customer i.e. purchases / leases / rents a vehicle from LOW COST VANS, the User shall be termed as Customer. "Conditions" means these terms and conditions as detailed herein; "Website" and "Site" means the Website located at www.lowcostvans.co.uk or any subsequent URL which may replace it and also any related software or appertaining software; "Purchase or Contracted / Vehicle" and "Contract" and "Document" means any binding agreement to which the Customer has entered into with Crownhawk Properties Limited with regard the supply of any vehicle(s). "Vehicle Valuation" and "Vehicle Valuation Form" means vehicle description submitted by the Customer to LOW COST VANS with details on any part exchange vehicle(s) to which the Customer has requested a Vehicle Valuation to be based upon. "Driving Agency" means any party nominated by LOW COST VANS to deliver any vehicle to the Customer. "Assessment" means the full report compiled by LOW COST VANS upon acceptance of any part exchange vehicle to determine the condition & it's relation to the Vehicle Valuation Form or Vehicle Valuation details submitted by the customer verbally or otherwise. "Nearly New Vehicles" means any vehicles that are not supplied as new to the Customer from LOW COST VANS or vice Versa. Pre reg vehicles means "Nearly New" Vehicles that are pre registered with delivery mileage. Terms related to Pre Reg vehicles means only supplied in accordance to manufacturer's supply terms. "Related Software" or "Appertaining Software" means any software related to Crownhawk Properties Limited to include it's management system in whole, in part or otherwise. "Pre Contract Order Confirmation" means the signed quotation provided by the Customer to LOW COST VANS that accompanies the finance application documentation that forms the part a binding agreement of sale if the terms and conditions and supply terms are fair and reasonable. "Appertaining Invoice" means any invoicing schedule relating to the Customer Agreement with Crownhawk Properties Limited which in itself is a binding agreement. Invoices will be deemed to have been given at the time of delivery (if delivered by hand) or two working days after posting if sent by pre paid first class post or seven working days after posting if sent by airmail post. For avoidance of doubt "the Customer" may be either a Company or a Person which shall be determined by the Customer's declaration verbally or on-line or in writing or otherwise.

1. Gap & Insurance Related Products

1.1 LOW COST VANS is authorised and regulated by the Financial Conduct Authority (FCA). The FCA is the independent watchdog that regulates our services. It requires LOW COST VANS to provide customers introduced with information about our services that are relevant to the type of agreement entered into.

2. Credit Acceptance

2.1 Vehicle quotations and supply terms that incorporate or offer any form of credit, finance, contract rental option, or otherwise is subject to terms and acceptance of LOW COST VANS and/or their participating dealer or finance company. LOW COST VANS cannot guarantee credit acceptance of any quotation or terms of supply. LOW COST VANS or Allocated Finance Company will make searches at credit reference agencies who will supply LOW COST VANS with credit information, as well as information from the Electoral Register.

3. Validity of Quotations

3.1 Quotations will remain valid for a period of 14 days, except in the event of:

Changes in market interest rates

Changes in market conditions that result in movement in vehicle residual values

Manufacturer Price Changes

Nearly New vehicles are sold

Errors in data however so occasioned that result in miscalculation of the quotation

Although LOW COST VANS will make every effort to maintain the validity of quotations, LOW COST VANS reserve the right to remove or withdraw quotations or orders based upon said quotations supplied by LOW COST VANS to the Customer without notice.

3.2 LOW COST VANS reserve the right to withdraw, decline, or accept any quotations produced, either by quotation system, verbally, by post, by facsimile or by electronic mail.

4. Documentation and Ordering

4.1 All proposals are subject to terms and acceptance of Crownhawk Properties Limited or their participating dealer or finance company.

4.2 Where Finance is required by The Customer, the Customer will place a Pre-Contract Order Confirmation with LOW COST VANS along with the Customer details that are relevant to obtaining said finance, whereupon when finance is accepted the Customer will be notified of any conditions of finance approval and approximate delivery times and should this information be acceptable to the Customer then LOW COST VANS will place the firm order on said vehicle accordingly, whereupon the Customer is bound to the terms of the order and the terms and conditions detailed herein.

4.3 Under no circumstances is the Customer to place orders with dealers for vehicles on behalf of LOW COST VANS; or issue instructions to deliver vehicles. On, and not before receipt of all required legal documentation and cleared initial deposit / payment funds, LOW COST VANS will issue release instructions in writing to the supplying dealer for the vehicle to be delivered.

4.4 Low Cost Vans reserves the right to pursue from customer, the recovery of any costs incurred where the cancelation of a vehicle order or subsequent actions of the customer directly contribute to a loss of revenue to Low Cost Vans.

4.5 Any costs incurred as a result of such unauthorised orders are the full liability of the Customer and may include, but are not exclusive to:

Cancellation charges

Administration charges

Additional road fund licence charges as a result of early release

Falls in residual value

Delivery & collection charges etc.

4.6 LOW COST VANS reserve the right to recharge these monies to the Customer along with related administration costs which will be solely at LOW COST VANS's discretion & may vary from time to time & without notice.

4.7 In the event that the order is cancelled once contracts have been dispatched and/or exchanged, and orders placed with the supplying dealer, the Customer accepts full liability for any cancellation charges levied by the supplying dealer or manufacturer.

4.8 Where an order is placed and contracts signed by the Customer for a vehicle that is subject to lengthy lead-in delivery, LOW COST VANS reserve the right to change the quoted rental based on 1) market changes in interest rates; or 2) market changes in residual values: or 3) manufacturer price changes.

4.9 Crownhawk Properties Limited and / or their participating dealer or finance companies reserve the right to accept or decline any credit application, change or vary the Customer's credit assessment which may affect the initially quoted costs.

4.10 The Customer will be required to provide LOW COST VANS with proofs of identity that will be requested by LOW COST VANS at their discretion and shall be solely determined by LOW COST VANS and/or their participating finance company / dealer to establish the identity of the Customer as they feel necessary.

5. Part Exchange Vehicles

5.1 LOW COST VANS will only agree to Part Exchange vehicle/s from Customer in certain circumstances and any such transactions will be agreed specifically by an LOW COST VANS company official.

5.2 Where the Customer offers to sell LOW COST VANS a vehicle in lieu of paying part of the purchase price (from now on referred to as the part-exchange vehicle) LOW COST VANS will give the Customer a valuation for the part-exchange vehicle. The valuation will be determined using the information the Customer provides to LOW COST VANS about the part exchange vehicle. The valuation is given by LOW COST VANS on the assumption that we will collect the part-exchange vehicle from the Customer either within 30 days of the date we gave the valuation for the part-exchange vehicle.

5.3 The Customer will be deemed to have paid that part of the purchase price equal to the value of the part-exchange vehicle as stated in our valuation which corresponds with the date on which we collect the part-exchange vehicle (from now on referred to as the part-exchange valuation).

5.4 LOW COST VANS will hold the Customer responsible for any mis-description resulting in losses incurred by over-valuing of part exchange vehicle by LOW COST VANS and LOW COST VANS reserve the right to recharge the Customer accordingly.

5.5 LOW COST VANS will not buy the part-exchange vehicle from the Customer unless the Customer buys a vehicle from LOW COST VANS and only then if:

5.5.1 the part-exchange vehicle is owned only by the Customer and is not subject to any arrangement with a third party where that third party has an interest in the part-exchange vehicle (such as a hire purchase or leasing agreement or loan secured against the part-exchange vehicle) unless the arrangement with the third party is capable of transferring ownership of the part-exchange vehicle to the Customer for settlement in cash, in which case (after LOW COST VANS have collected the part-exchange vehicle and delivered the vehicle) LOW COST VANS will pay to such third party the amount required to release the vehicle from such arrangement and the Customer agrees that the part-exchange valuation is reduced by an amount equal to the amount to be paid to such third party;

5.5.2 LOW COST VANS have examined the part-exchange vehicle and confirmed that at the time of collection, subject to fair wear and tear, it is in the same condition as described by the Customer to LOW COST VANS when the Customer placed the order for the vehicle;

5.5.3 the part-exchange vehicle is collected by LOW COST VANS or an appointed agent before or at the time and that the vehicle is ready for delivery and ownership and absolute title is passed to LOW COST VANS;

5.5.4 the statements and representations made by the Customer in relation to the part-exchange vehicle (whether via the LOW COST VANS website, over the telephone or otherwise) are accurate and complete in all respects.

5.5.5 If the total mileage shown on the odometer of the part-exchange vehicle on collection by LOW COST VANS exceeds the estimated mileage that the Customer specified when LOW COST VANS gave the valuations for the part-exchange vehicle by more than 500 miles; LOW COST VANS will recharge any differential in mileage as indicated by the Customer on the Vehicle Valuation report verbally, confirmed in writing or otherwise, as per their estimation on the effect of the valuation of the vehicle as per current market guidelines. Alternatively, LOW COST VANS may calculate the mileage exceeded by a minimum of 15 pence per mile, which may vary from time to time & is at the sole discretion of LOW COST VANS.

5.6 If any of the conditions in relating to the part exchange vehicle have not been met by the Customer, LOW COST VANS may at our discretion recalculate the part-exchange valuation or cancel the contract or require the Customer to pay the purchase price in full without LOW COST VANS buying the part-exchange vehicle from the Customer.

5.7 The Customer must ensure that the vehicle is handed over to LOW COST VANS in the same condition as described in the Vehicle Valuation Form or any other written confirmation of condition of vehicle or any verbal confirmation of vehicle condition and in the event that it is not, LOW COST VANS have the right to consider the following factors and amend the Vehicle Valuation accordingly to which the customer will be bound & will still honour the Purchase or Contract on the other vehicle that has previously been agreed: a) Substandard Repairs; b) Unsatisfactory service records and/or service history and/or evidence that the vehicle is soon due for a service of any kind or any other type of miscellaneous maintenance that LOW COST VANS consider crucial to the safety and/or smooth running of the vehicle to include (but not exclusive to) Tyres (to include worn tyres / unsatisfactory tyre depths), Clutch, Brakes, mechanical work, electrical work or any other item that has not been disclosed; c) Unsatisfactory service history as defined by the absence of Main Dealer stamps (or proof of servicing by way of copy invoices / receipts for said services) for every service as per the manufacturer's guidelines if the customer has declared that the vehicle has a full Dealer Service history, and "Main Dealers" shall be interpreted as any UK main franchise dealer; d) Unsatisfactory service history as defined by the absence of any reputable garage or service centre stamps (or proof of servicing by way of copy invoices / receipts for said services) for every service as per the manufacturer's guidelines if the customer has declared that the vehicle has a Full Service history, and "Main Dealers" shall be interpreted as any UK main franchise dealer; e) Absence of service book with said information whereupon the customer cannot provide said service book to prove service history & cannot provide evidence of services accordingly; f) Any Mismatching or discolouration of paintwork; g) Any damage to any windscreen or other glasswork; h) Any bodywork damage to include stone chips (excluding fair wear & tear to be assessed on vehicle's mileage & condition), surface scratches (through the paintwork), any minor or major dents however so occasioned, bumper damage, and/or any other damage to the vehicle's interior, exterior & mechanical composition. I) The vehicle has been involved in an accident that LOW COST VANS deems or considers to be serious & LOW COST VANS considers crucial to the value and/or safety of the vehicle; j) The Vehicle has previously been recorded as a total loss i.e. Stolen & recovered; k) The Vehicle is an Imported Vehicle and this has not been declared on the initial Vehicle Valuation; l) The Vehicle is a non-parallel import vehicle (commonly referred to as a Grey Import) that has had Single Vehicle Approval Test (SVA) and the vehicle has been imported & does not comply with current UK specification, UK type approval, UK Safety regulations which will be solely at the discretion of LOW COST VANS.

5.8 LOW COST VANS will collect the Customer's Part Exchange upon delivery of the Customer's Purchase or Contracted vehicle (or the Customer will deliver the Part Exchange vehicle to LOW COST VANS prior to or at the same time as their Purchase or Contracted vehicle is delivered, this is at the discretion of LOW COST VANS at the time of the valuation and LOW COST VANS will assess the vehicle upon return to LOW COST VANS premises, at the first available opportunity, light & weather conditions permitting, & LOW COST VANS's report on the vehicle will be final to LOW COST VANS Assessment of the vehicle compared to the Vehicle Valuation and LOW COST VANS reserve the right to recharge for items accordingly after said Assessment has been compiled.

5.9 LOW COST VANS reserve the right to claim back in the event that LOW COST VANS are faced with unrecoverable losses from any Part Exchange that LOW COST VANS have taken in from the Customer or any other such losses that LOW COST VANS see fit which may vary from time to time & will dependent upon LOW COST VANS's discretion depending upon circumstance.

6. Acknowledgements

6.1 It is expressly agreed between the parties that the provisions of this Agreement are reasonable and do not interfere with freedom of action by any party that enters into this Agreement with full knowledge of all the provisions hereof and the Customer acknowledges that all such provisions are fair & reasonable.

6.2 The Customer is aware that in connection with any finance or vehicle acquisition transaction and/or application LOW COST VANS will carry out a credit check with one or more licensed credit reference agencies who will retain a record of that search, by agreeing to these terms this authority is automatically given to LOW COST VANS

6.2.1 In the event of default, this will also be recorded with the relevant agencies. This information may be used by other lenders when assessing credit for any person within that household and/or the company itself and also for occasional debt tracing and/or fraud prevention purposes.

6.3 In the event of Cancellation of any Purchase or Contract document agreed & signed for by the Customer, whether on LOW COST VANS's approved quotation document or otherwise i.e. Verbally or written or via the Website, cancellation fees will apply which will amount to a minimum of (but shall not be exclusive to) The Initial Payment as agreed by the Customer and/or any loss of profit or anticipated loss of profit (to which LOW COST VANS does not have the responsibility of mitigating such loss of profit by simply arranging to place the vehicle or honour the contract elsewhere but will treat loss of profit as on the particular vehicle or contract to which the Customer has agreed regardless of circumstance) and shall vary at LOW COST VANS's discretion depending upon circumstance and/or any other miscellaneous losses or claims that LOW COST VANS sees fit under such circumstance.

7. Finance and Leasing

7.1 If the Customer buys a vehicle from LOW COST VANS using finance from a third party or through a leasing company the Customer will also be subject to terms and conditions imposed by the finance or leasing company.

8. Delivery

8.1 When the Customer places an order with LOW COST VANS the Customer acknowledges that the vehicle will be delivered to the Customer free of charge to an address in mainland Great Britain by a driver of LOW COST VANS's choice and not delivered on a transported or trailer unless otherwise requested, whereupon the Customer understands that there will be cost implications that will be quoted separately by LOW COST VANS and must be agreed and paid for by the customer prior to said delivery.

8.2 The Customer acknowledges that it is the Customer's responsibility to ensure that the vehicle condition is signed for appropriately upon handover and LOW COST VANS will accept no liability for any damage incurred as a result of the journey and/or any damage not noted upon delivery, although should any damage incurred as a result of the journey be proven LOW COST VANS will make the appropriate insurance claim where necessary either via LOW COST VANS's insurance company or the Driving Agency's named insurer in which case the Driving Agency will be responsible for such a claim and LOW COST VANS will not be held responsible.

8.2.1 The customer is aware that when the vehicle is delivered it may not be perfectly clean and may have suffered wear and tear as a result of the journey. The Customer accepts that LOW COST VANS will not be liable for such wear and tear unless caused as a direct result of negligence.

8.2.2 Where one of LOW COST VANS nominated drivers has delivered the vehicle to the Customer, the mileage shown on the odometer of the vehicle will increase from the mileage indicated on any initial order documentation supplied by LOW COST VANS, to reflect the mileage incurred during the journey and will be indicative of the journey in miles from any supplying dealer's destination and also taking into account and mileage incurred from the vehicle's original destination when manufacturered and road tested or bought into the United Kingdom where applicable.

8.2.3 LOW COST VANS will endeavour to deliver the vehicle by the date specified in any confirmation of acceptance of any customer order, but LOW COST VANS will not be liable to the Customer for any delay in delivery or for any loss (including loss of enjoyment, use and profit), costs, damages, charges, expenses or otherwise caused directly or indirectly by any delay in delivery.

8.3 The Customer may not take delivery of the vehicle until the purchase price has been paid in full and via cleared funds to LOW COST VANS.

9. Termination

9.1 If any of the following occur and, where the breach is capable of remedy, the Customer has not done so within 7 days of receiving a written notice from LOW COST VANS to that effect, LOW COST VANS may terminate the contract:

9.1.1 LOW COST VANS reasonably believe that the contract has been formed upon the basis of a typographical or arithmetical error (including but not limited to the purchase price or part-exchange valuation);

9.1.2 The Customer fails to pay the purchase price and any other sums due to LOW COST VANS under these Terms and Conditions before or when the vehicle is available for delivery;

9.1.3 where the Customer has agreed to collect the vehicle, and failed to collect it within 14 days of the agreed date for collection;

9.1.4 where the Customer has not agreed to collect the vehicle, and the Customer does not collect the vehicle within 7 days of the date that the vehicle is available, LOW COST VANS will notify the Customer that the vehicle is available for delivery or collection and re-agree a date and nominate an address in mainland Great Britain for LOW COST VANS to deliver the vehicle to the Customer within a maximum of a further 14 days;

9.1.5 for any reason the Customer is unable to accept delivery of the vehicle at the nominated address in mainland Great Britain on the agreed date for delivery and the Customer did not give LOW COST VANS more than five working days notice that the Customer would not be able to accept delivery on that date; or

9.1.6 the Customer are in breach any of these Terms and Conditions.

9.2 In the event of LOW COST VANS having to give the Customer notice under any terms within this agreement, LOW COST VANS may store the vehicle or have it stored by a third party on such terms as LOW COST VANS deem fit, with the reasonable costs of such storage and any additional transportation to be paid by the Customer until LOW COST VANS deliver the vehicle to the Customer.

10. Your Right to Cancel

10.1 The Consumer Protection (Distance Selling) Regulations 2000 provide Retail Consumer with a right to cancel the contract at any time up to the end of the seventh working day beginning with the day after the day on which the vehicle was received. Working days excludes weekends and bank holidays. A retail consumer is any natural person e.g. Mr, Miss, Ms, Lord etc. who is acting for purposes outside his/her trade, business or profession e.g. Mr Smith buying a car on a Hire Purchase Agreement. This right does not apply to business customers.

10.2 If you wish to cancel the contract you must write to LOW COST VANS at Crownhawk Properties Limited T/A Low Cost Vans, Sidings Terrace, Skewen, Neath SA10 6RF and post by Guaranteed or special delivery or some form of postage that is traceable via the Postal System.

10.3 If the contract is cancelled by the Customer in accordance with these Terms and Conditions after delivery of the vehicle LOW COST VANS will give the Customer the option of returning the vehicle to LOW COST VANS head office at Crownhawk Properties Limited T/A Low Cost Vans, Sidings Terrace, Skewen, Neath SA10 6RF (or such other location as we will notify to you) at your expense or permitting us to collect the vehicle from you, in which case we will charge you £250 plus VAT to meet our direct costs of recovery, in both cases within 10 days of the date of cancellation.

10.4 At the time of return or collection of the vehicle the Customer must provide to LOW COST VANS all keys, the V5 registration document and all optional equipment and accessories and other documentation and items supplied with the vehicle.

10.5 If the Customer cancels the contract following delivery of the vehicle the Customer must take good care of the vehicle until such time as the vehicle is in LOW COST VANS's control and agree that any such necessary arrangements will be made until the vehicle is returned (as per clause 10.4).

10.6 LOW COST VANS will return all sums paid by the Customer in relation to the cancelled vehicle less any sums deducted pursuant to the terms and conditions herein.

10.7 If LOW COST VANS have taken possession of a part-exchange vehicle from the Customer when the Customer cancels the contract LOW COST VANS may, subject to terms and conditions herein and at our option return the part-exchange vehicle to you or pay to you a sum of money equal to the part-exchange valuation taking into account any depreciation as per current market guidelines.

10.8 If the Customer buys a vehicle from LOW COST VANS through a finance company and the Customer cancels the contract, the Customer's notice of cancellation will be deemed to cancel any agreement between LOW COST VANS and the finance company and any agreement between the Customer and the finance company.

10.9 The Customer will not be entitled to cancel the contract if:

10.9.1 the vehicle has suffered any damage which was not caused by LOW COST VANS unless LOW COST VANS decide to accept return of the vehicle and agree an appropriate reduction in the amount of money to be returned to the Customer following cancellation to fairly and adequately compensate us for the cost of repairing the damage to the vehicle and/or any reduction in value of the vehicle;

10.9.2 the Customer is unable for any reason or refuse to return the vehicle to us or permit us to collect the vehicle in accordance with the terms and conditions herein;

10.9.3 the vehicle has been made to the Customer specifications or personalised;

10.9.4 the Customer fails to take reasonable care of the vehicle, which for the avoidance of doubt includes increasing the mileage shown on the vehicles odometer by more than 100 miles compared with the reading recorded on the vehicle handover checklist which we will provide to you on delivery of the vehicle.

10.9.5 The vehicle is ordered by a company and not a person

11. Description and Pictures on Website

11.1 All drawings, photographs, illustrations, descriptions and advertising material on LOW COST VANS website are published only to give you an approximate idea of the vehicles for sale and do not form part of the contract between LOW COST VANS and the Customer.

12. Status Disclosure

12.1 Crownhawk Properties Limited is authorised and regulated by the Financial Conduct Authority. We hold full permissions with the Financial Conduct Authority for credit brokerage. Our firm reference number is 683914.

12.2 We are a broker member of the British Vehicle Rental and Leasing Association.

12.3 We can introduce you to one of our carefully selected panel of lenders and will not refer you outside of this panel without your express additional permission.

12.4 You will not have to pay us a fee for our credit brokerage services but we will receive payment(s) from the lender if you decide to enter into an agreement with them.

13. Customer Service and Complaints

13.1 We would seek to resolve any complaint or concern you may have in the first instance. If we are unable to, then you may be able to refer your complaint to the Financial Ombudsman Service.

14. Use of this Website

14.1 This Website is provided for the benefit of obtaining information related to the automotive industry in the UK for New and pre-owned vehicle purchase and rental quotations, Contract Hire, Leasing and Rental and a range of Finance quotations for vehicles supplied from the United Kingdom and the EU. Competitors of LOW COST VANS and organisations affiliated to competitors of LOW COST VANS may not: Link to this Website in any way; quote or reuse any unique content in any way; republish any content in any form even with attribution; without prior and express permission in writing from LOW COST VANS. If you do not agree to be bound by these terms and conditions, you may not use or access this Website, you may not link to this Website and we have the right to restrict or prevent your access to the Website.

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